Return Policy

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Our Commitment

At Shomthit, we take great pride in the quality and craftsmanship of our handmade products. Each item is carefully created with attention to detail and love. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Please read this Return Policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds. Due to the handmade and often custom nature of our products, some special conditions apply.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging with all tags attached
You must have proof of purchase (order confirmation or receipt)
The return request must be initiated within 14 days of receiving your order
The item must not be a custom or personalized product (see Custom Orders section)

Non-Returnable Items

Due to the nature of our handmade products and hygiene considerations, certain items cannot be returned unless they are defective or damaged upon arrival:

Custom or personalized orders made to your specifications
Items marked as final sale or clearance
Earrings and other pierced jewelry for hygiene reasons
Items that have been used, worn, washed, or altered
Gift cards or digital products
Sale items (unless defective)

Custom Orders

Custom and personalized orders are made specifically for you according to your requirements. Once production has begun on a custom order, it cannot be cancelled or returned unless there is a defect or error on our part.

We highly recommend reviewing all custom order details, including measurements, colors, materials, and personalization text, before confirming your order. We will provide proof or sketches for approval when applicable before beginning production.

If there is an error in a custom order due to incorrect information provided by us or if the item is defective, we will gladly remake the item or provide a full refund.

Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Contact us within 14 days of receiving your order by email at info@shomthit.world or by phone at +31 6 12345678. Please include:

Your order number
The name of the item(s) you wish to return
The reason for the return
Photos if the item is damaged or defective

Step 2: Await Approval

We will review your return request and respond within 2 business days. If your return is approved, we will provide you with return shipping instructions and a return authorization number.

Step 3: Ship the Item

Pack the item securely in its original packaging if possible. Include your return authorization number and order details. Ship the item to the address provided. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we sent the wrong item. In such cases, we will provide a prepaid shipping label or reimburse your return shipping costs.

Step 4: Inspection

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days after we receive the item.

Refunds

If your return is approved after inspection, we will process your refund. The refund will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Refund Amount

Your refund will include the purchase price of the item(s) returned. The following are not refundable:

Original shipping costs (unless the item is defective or we made an error)
Return shipping costs (unless the item is defective or we made an error)
Any gift wrapping or special packaging fees

Partial Refunds

In some cases, only partial refunds may be granted:

Items showing obvious signs of use or wear
Items not in original condition or missing tags
Items returned more than 14 days after delivery
Items with minor imperfections characteristic of handmade goods that were disclosed at the time of purchase

Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or item, please return your original purchase following our return process and place a new order for the desired item.

To ensure you receive the item you want, we recommend placing your new order once you have confirmed that your original item has been shipped back to us. We cannot guarantee availability of items, especially for limited edition or seasonal products.

Damaged or Defective Items

While we take great care in packaging and shipping our products, sometimes items may arrive damaged. If your item arrives damaged or defective, please contact us immediately with photos of the damage.

What We Need

Please provide the following information:

Your order number
Clear photos of the damaged item and packaging
A description of the damage or defect
Date you received the item

Resolution

For damaged or defective items, we will offer one of the following solutions:

A full refund including original shipping costs
A replacement item at no additional charge
Store credit for the full amount including shipping

We will cover all return shipping costs for damaged or defective items by providing a prepaid shipping label.

Wrong Item Sent

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional charge and provide a prepaid return label for the incorrect item.

We apologize for any inconvenience this may cause and will do our best to resolve the situation quickly and to your satisfaction.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the shipping carrier, Shomthit is not responsible for lost or stolen packages. We recommend:

Tracking your shipment using the tracking number provided
Arranging for someone to be home to receive the package
Requesting signature confirmation at checkout if available
Providing delivery instructions or an alternative address if needed

If your package shows as delivered but you have not received it, please check with neighbors, household members, or your building management. If you still cannot locate it, contact the shipping carrier directly to file a claim.

We will assist you in any way we can, but please understand that we cannot be held responsible for packages that have been confirmed as delivered by the carrier.

International Returns

For international orders, the return process is the same, but please note:

Return shipping costs are the responsibility of the customer
We recommend using a tracked shipping method
You are responsible for any customs fees or import duties on the return shipment
International returns may take longer to process due to shipping times
Refunds will be processed in the original currency of your purchase

Handmade Product Variations

Please understand that all our products are handmade and may have slight variations from the images shown on our website. These variations may include:

Minor differences in color, size, or pattern
Natural variations in materials such as wood grain, stone patterns, or fabric texture
Slight imperfections that add to the unique character of handcrafted items

These characteristics are inherent to handmade products and are not considered defects. Returns based solely on these natural variations will be evaluated on a case-by-case basis.

Care Instructions

To maintain the quality and longevity of your handmade items, please follow any care instructions provided with your purchase or on our product pages. Items that have been damaged due to improper care or use may not be eligible for return or refund.

Questions and Contact

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact us. Our team is here to help and will do our best to ensure your satisfaction.

Address: Lindelaan 42, 1234 AB Utrecht, The Netherlands
Phone: +31 6 12345678
Email: info@shomthit.world

We typically respond to inquiries within 24 hours during business days.

Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

We encourage you to review this Return Policy periodically to stay informed of any updates.